Website Privacy Policy

1. Who we are

Handy Helper operates this website and is responsible for the personal information we collect through it. Our contact details are at the end of this policy.

2. Information we collect

We collect information you give us directly when you:

• Contact us – name, email, phone number, subject, and message (via our contact form or email).
• Request an estimate – name, email, phone, address or location, and details about the job (e.g. services selected, notes).

We may also collect information automatically when you visit the Site, such as your IP address, browser type, device type, and pages visited. This may be stored in server or hosting logs. We do not use third-party advertising or tracking cookies on this Site; we may use essential or functional cookies and similar local storage (e.g. for preferences or form state) where necessary.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide customer service.
• Process and follow up on estimate requests and bookings.
• Send you information about your job or our services (e.g. confirmations, updates) where relevant.
• Improve the Site and our services (e.g. understanding how the Site is used).
• Comply with legal obligations or protect our rights (e.g. responding to lawful requests, enforcing our Terms of Use).

We do not sell your personal information to third parties.

Legal basis (GDPR). Where the GDPR applies, we process your personal data on the following bases: (a) your consent when you submit a form or otherwise agree to this policy; (b) performance of a contract or steps at your request before entering a contract (e.g. responding to your estimate or contact request); (c) our legitimate interests in operating and improving the Site and our business, where those interests are not overridden by your rights; and (d) compliance with legal obligations.

4. Sharing and disclosure

We may share your information only in these situations: (a) with service providers who help us operate the Site or our business (e.g. hosting, email delivery), under agreements that limit their use of your information; (b) when required by law or to protect our or others' rights, safety, or property; (c) in connection with a merger, sale, or other transfer of our business (with notice where required by law). We do not share your information with third parties for their marketing purposes.

5. Retention

We keep your information only as long as needed for the purposes described in this policy or as required by law. For example, we may retain contact and estimate information for the duration of our relationship and for a reasonable period afterward for record-keeping and legal compliance.

6. Security

We take reasonable steps to protect your personal information against unauthorized access, loss, or alteration. This includes secure hosting and, where appropriate, encryption. No transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

7. Your rights

Depending on applicable law, you may have the right to:

• Access – request a copy of the personal information we hold about you.
• Correction – request that we correct inaccurate or incomplete information.
• Deletion – request that we delete your personal information, subject to exceptions under applicable law (e.g. where we must retain data for legal or legitimate business reasons).
• Data portability – where technically feasible and under applicable law (e.g. GDPR), request a copy of your data in a structured, commonly used, machine-readable format.
• Withdraw consent – where we rely on your consent, you may withdraw it (this does not affect the lawfulness of processing before withdrawal).
• Object or restrict processing – under GDPR, object to or request restriction of certain processing of your data.
• Complain – lodge a complaint with a supervisory authority (e.g. the Office of the Privacy Commissioner of Canada, or your local data protection authority in the EEA).

California residents (CCPA/CPRA). You have the right to know what personal information we collect and how it is used and disclosed, to delete your personal information (subject to exceptions), to correct inaccuracies, and to non-discrimination for exercising these rights. We do not sell or share your personal information for cross-context behavioural advertising. To exercise your rights, contact us using the details below.

To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

8. Third-party links and services

The Site may contain links to third-party websites or use third-party services (e.g. for hosting or email). Those parties have their own privacy practices. We are not responsible for how they collect, use, or disclose your information. We encourage you to read their privacy policies.

9. Children

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date below will be revised when we do. We encourage you to review this page periodically. Continued use of the Site after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

info@handyhelper.ca437-447-5939Toronto, ON